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~Anita Umazenakol
Aug 16, 2015, 8:51 PM
4 Posts

IBM Verse and Traveler - cannot login

  • Category: Notes Traveler
  • Platform: Apple iOS
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 3
I'm running:
  • Domino Server 9.0.1FP4 on Windows Server 2008 R2
  • Traveler 9.0.1.6

And have correctly installed the SSL keyfile using the kyrtool.exe and verified the cert is valid for IBM Verse.

I've run up the iPad and iPhone Verse app and when entering my username, password and on-premise server details, I get:

Account setup incomplete.

The Traveler server is currently unavailable. Please try again later.

OK

The same iPad and iPhone have the Traveler sync profiles installed and are correctly sending and receiving emails, syncing calendars, contacts, etc and have done so for a very long time.

Anyone else had this issue? Or know how I can find out more info, or debug this some more?

Thanks in advance

~Tony Dwofooplopakoi
Aug 17, 2015, 1:09 AM
6 Posts
Cannot log in

Did you try entering the server address as the following as I think I had the same issue.

https:\\serveraddress.myserver.com

 

 

~Anita Umazenakol
Aug 17, 2015, 12:41 PM
4 Posts
All working ... erm, not sure how!

Hi Robert

Well, thanks for the reply .... but i'm all working and I'm not really sure how :-)  It may be related to the NAB design update from the Verse fix stuff ... or something else, I'm not too sure! :-)

~Anita Umazenakol
Sep 3, 2015, 6:29 PM
4 Posts
Still not working

I am not sure why this worked once and then never again.

 

I am back to the first message I posted here - currently available message, from any device.

 

Can anyone help?


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal